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Terms of Service

Last updated: 26 April 2026

These Terms of Service ("Terms") govern your use of GeoGibbon (the "Service"), operated by Gibbon Limited. By submitting an audit request, you agree to these Terms.

1. The Service

GeoGibbon delivers AI search visibility audits — analyses of how your business appears (or does not appear) in answers from generative AI platforms such as ChatGPT, Claude, Perplexity, and similar. Audits are produced using a combination of automated tooling, AI-assisted analysis, and (for the Expert tier) human review.

2. Audits are professional opinions, not guarantees

We do our best to deliver accurate, useful, and current analysis. However:

  • AI platforms change their behavior continuously. A finding from one week may not hold the next.
  • Audit results are professional opinions, not legal, financial, or marketing guarantees.
  • We do not guarantee any specific business outcome (more traffic, more leads, more revenue) from following our recommendations.
  • Implementing our recommendations is your responsibility. We do not take responsibility for changes you make to your website, marketing, or operations based on the audit.

3. Pricing and payment

  • Free Mini: $0, no payment required
  • Standard: $80 USD, one-time payment via Stripe
  • Expert: $800 USD, one-time payment via Stripe

Prices are in US dollars. Applicable taxes (VAT, GST, sales tax) may be added at checkout depending on your jurisdiction. Payment is processed by Stripe; we never see or store your card details.

4. Re-scans and follow-up

  • Free Mini: 0 re-scans included.
  • Standard: 1 free re-scan within 90 days of the original audit.
  • Expert: 3 free re-scans within 180 days of the original audit, plus a 30-minute debrief call within 30 days of report delivery.

Re-scans are included in the price you paid; you do not need to pay again to use them. To trigger a re-scan, log in to your account or contact us.

5. Refund policy

If we fail to deliver your audit within 7 days of submission, you are entitled to a full refund. We will first try to re-run the audit at no cost.

Once an audit has been delivered, refunds are not generally offered, as the work has been performed. However, if you are unhappy with the quality of the audit, contact us at [email protected] and we will work with you in good faith to address concerns.

6. What you can and cannot do with audit reports

You may:

  • Use the report internally within your business
  • Share it with employees, contractors, advisors, and partners working on your behalf
  • Reference findings in your own communications
  • Implement any of the recommendations

You may not:

  • Resell the report or its content
  • Republish the report publicly without written permission
  • Use our framework, scoring methodology, or branding to create competing audit products

7. Your responsibilities

By using the Service, you agree:

  • The information you provide is accurate and you have the right to use it
  • You are authorized to request an audit on behalf of the business named in the request
  • You will not use the Service for unlawful purposes
  • You will not attempt to reverse-engineer, scrape, or otherwise abuse our infrastructure

8. Intellectual property

The GeoGibbon name, logo, framework, methodology, and software are owned by Gibbon Limited. The audit report we produce for you is licensed to you for use as described in Section 6. We retain copyright and the right to use anonymized and aggregated data from audits to improve our methodology.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of the Service is limited to the amount you paid for the audit (or zero, for Free Mini users).

We are not liable for indirect, consequential, or incidental damages, including lost profits, lost business opportunities, or loss of data.

10. Service availability

We aim for high uptime but do not guarantee uninterrupted availability. Maintenance, third-party outages, and unforeseen events may temporarily affect the Service.

11. Changes to the Service or these Terms

We may modify the Service, pricing, or these Terms over time. Material changes affecting active customers will be communicated by email. Continued use of the Service after changes constitutes acceptance.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, or for legal or safety reasons. On termination, you may request that we delete your data per our Privacy Policy.

13. Governing law

These Terms are governed by the laws of Hong Kong SAR. Disputes shall be resolved in the courts of Hong Kong, except where applicable consumer law gives you the right to bring a claim in your country of residence.

14. Contact

Questions about these Terms? [email protected]